Operational AI for B2B WhatsApp

The second layer between your customers and your systems.

An AI assistant that talks to your customers on WhatsApp, looks up your catalog and prices, and writes orders back to the systems you already have. Doesn't replace your stack — augments it.

A camada de IA que conversa com seus clientes no WhatsApp e escreve no seu sistema.

What SecondLayer.ai does

Saga Labs operates SecondLayer.ai, a SaaS platform that gives small and medium B2B businesses an AI assistant that responds to customers on WhatsApp. Each client connects their WhatsApp Business number to our platform through Meta's Cloud API.

We use the conversation content to:

Understand what the customer is asking.
Look up relevant information from the client's product catalog, prices, and business policies.
Send back a helpful response, or escalate to the client's human staff when the situation needs a person.

All conversation data is stored only in the specific client's isolated account. No data is shared between different clients. SecondLayer.ai helps B2B businesses respond to customers around the clock without hiring more staff. The platform supports multiple languages and is launching with full Portuguese-language support.

Three layers, one platform

L1 / Knowledge

Knowledge

Your catalog, prices, policies and documents — ingested, versioned, and citable. Updates flow through automatically.

L2 / Agent

Agent

An AI operator that uses typed, auditable tools to qualify, quote, escalate, and follow up — with guardrails you control.

L3 / System

System

Orders, customers, payments, and conversations land in your system of record. Every action is logged and reversible.

Why operations teams choose us

/ 01
Versioned knowledge Change a price in your system — the agent reflects it with a fresh citation. No more lying because the FAQ is stale.
/ 02
Typed, auditable actions Every agent action is idempotent and logged with full context. Quote, order, escalation — reviewable end to end.
/ 03
Write-back to your system The agent doesn't just chat — it creates orders, updates statuses, and triggers follow-ups in your system of record.
/ 04
Multi-tenant isolation Your data, your tenant, your encrypted keys. Independently audited multi-tenant separation.
/ 05
Verified Meta Tech Provider WhatsApp homologation handled. You connect; we operate the layer beneath.

Get in touch

Onboarding by direct conversation.

Operations and pricing tailored to catalog size and conversation volume. Pilot programs available for the first cohort.

Email info@sagalabs.io →